1. Why Choose MostPlay?

MostPlay is the premier online gambling site in Southeast Asia, specifically catering to players from India, Bangladesh, and Pakistan. As the most trusted brand in the region, MostPlay offers a host of exclusive benefits to its players, including various bonuses, unlimited deposit bonuses, unlimited refunds, redemptions, and rewards, fast and convenient deposit and withdrawal options, and world-class customer service available 24/7.

  1. What Games Does MostPlay Offer?

At MostPlay, you can enjoy a wide range of world-class gaming products. Our selection includes popular live dealer casino games like Roulette, Baccarat, Andar Bahar, Dragon Tiger, and Sic Bo, as well as sports betting, progressive slots, a diverse collection of classic and video slots, and top table games such as blackjack and poker.

  1. Can I Play MostPlay Games for Free?

Yes, most of our games offer a free play mode, allowing you to explore and enjoy them without having to wager real money.

  1. Is MostPlay Licensed to Offer Online Casinos?

Yes, MostPlay is fully licensed and regulated by the Curacao authority, ensuring a safe and fair gaming environment for our players.

  1. My Game Won’t Load. What Should I Do?

If you’re experiencing issues with game loading, we recommend clearing your browser’s cache and cookies, and then restarting your internet browser. This often resolves common loading problems.

  1. Where Can I Find Information About the Affiliate Program?

For detailed information about our affiliate program and to get in touch with our dedicated affiliate team, please visit the MostPlay Affiliate Program page on our website.

  1. What Happens If I Lose My Internet Connection While Playing?

Don’t worry if you lose your internet connection while playing. All rounds of play are recorded, and successful bets will be honored. For more information, please refer to MostPlay’s disconnection policy.

  1. Where Can I Quickly Find My Favorite Games?

To easily access your favorite games, log in to your account and click on the heart icon next to the game you want to add to your favorites. The game will then appear in your Favorites section for quick access.

  1. I Encountered an Error or Technical Issue During a Game. What Should I Do?

If you encounter an error or any other technical problem while playing a game, please reach out to our customer service team for assistance. Provide them with the following information: Game/Game ID, exact or estimated time the game was played, bet amount, account balance before and after the game, and if possible, include a screenshot of the error message or problem.

  1. Can I Play Multiple Games at Once?

No, currently, you can only play one game at a time on MostPlay.

  1. The Video Stream Keeps Freezing. What Should I Do?

If the video stream is freezing, we recommend closing other running programs on your device to free up system resources. Additionally, try lowering the screen resolution or resizing the browser window to optimize performance.

  1. What Happens If the Live Dealer Makes a Mistake?

In the event of a dealer error, the round of play will be temporarily paused while the dealer notifies the pit boss. Players will be informed of the situation through the chat feature. If an immediate solution is not possible, the game round will be canceled and refunded.

  1. Can the Dealers or Pit Boss Assist Me with Account-related Questions?

No, the dealers and pit boss are primarily responsible for managing the game and ensuring fair play. For account-related inquiries, please reach out to our customer

  1. Where can I find the betting limits for live casino games?

The minimum and maximum betting limits are listed below the name of each table.

  1. Where can I find the game rules?

The rules of the game can be found in the game.

Registration and login

  1. How do I open an account with MostPlay? Opening an account is easy. Follow these steps below:
  • Click “Sign Up Now” in the top right corner of the page.
  • Fill out the form.
  • Accept the terms and conditions.
  • Click the “Sign-Up” button.
  1. What information do I need to provide? To create an account on MostPlay, you must provide the following information:
  • Username
  • Email Address
  • Password
  • Gender
  • Phone/Mobile Number
  • Date of Birth
  • Currency
  1. I’m having trouble creating an account. Our system will tell you what is missing or wrong when you try to register. Please check the following:
  • Have you filled in all required fields correctly?
  • Have you entered a valid email address?
  • Already have an existing account?
  • Is the desired username already in use? Please note that MostPlay only accepts players from most Southeast Asian countries.
  1. Have you forgotten your username? If you have forgotten your username, follow these instructions:
  • Contact customer service.
  • Enter your email address, mobile number, and date of birth.
  1. Forgot your password? If you have forgotten your password, follow these instructions:
  • Click on “Forgot your password?”. This link can also be found under the login bar at the top of the page.
  • Enter the username and email address you used when creating your account.
  • Enter the security code and click the “Send” button.
  • We’ll send you an email with a link to reset your password.
  1. Are there any age restrictions when opening an account? Yes, persons under the age of 18 cannot open an account.
  2. In which currency can I open an account? Our available currency is INR, BDT, PKR, and USD only.
  3. From which countries can I register an account? You can register your account from anywhere in Asia.
  4. Can I open an account in someone else’s name? No, an account is strictly personal, and you are responsible for keeping your login details safe.
  5. I can’t register because my details have been used before. What do I have to do? Please contact customer service for assistance.
  6. Can I register more than one account? You can only register and use one account.
  7. I can’t log in to my account. What do I have to do? The password is case-sensitive and will be locked after three consecutive failed attempts. If you accidentally lock your account, you can contact customer service for assistance.

Account and Verification

  1. What is KYC? KYC (Know Your Customer) is a term used for the customer identification process. It involves efforts to verify and validate a customer’s identity using documents from trusted sources.
  2. What documents do I need for KYC verification? For our verification purposes, you may be required to provide one or more of the following documents:
  • National Identification (ID) Card
  • Passport
  • Driver’s License Note: Documents provided must be clear and prominent and must include your full name, date of birth, photo, and expiry date.
  1. Can I change/update my account information? Yes, you can change your date of birth and gender by following these steps:
  • Log in to your account.
  • Click “Account” under the drop-down arrow next to your username.
  • Click “Edit Profile”.
  • Update the required information.
  • Click the “Update Profile” button. For other changes/updates, please
  1. What happens if I refuse to provide any of the required documents for KYC verification purposes? If you refuse to provide any of the required documents for KYC (Know Your Customer) verification, your MostPlay account will be suspended if it is suspected that the information provided is incorrect.
  2. Are documents safe? All documents are stored on a secure server. We ask our customers to include sensitive information in the copies they send us to ensure the safety and privacy of their documents.
  3. Why do you need my data? We are required by law to identify our players and comply with regulations regarding customer identification and verification.
  4. Does MostPlay allow the game to be played by minors? It is illegal for anyone under the age of 18 to place bets on MostPlay. We have age restrictions in place to ensure compliance with legal requirements and responsible gambling practices.
  5. How do I close my account? To close your MostPlay account, please contact customer service. They will assist you with the account closure process.
  6. How long is the verification processing time? The verification of documents is typically completed within 24 hours. However, the exact processing time may vary depending on the volume of verification requests.
  7. My address is already on my proof of identity, do I have to enclose proof of address? Yes, for confirmation of your home address, you must submit supporting documents such as a recent driver’s license or utility bill. This additional verification is necessary to ensure the accuracy of your account information.
  8. Can I give you a photocopied document? A clear photo of the document would be ideal. Please avoid submitting black and white copies or documents with low visibility.
  9. What happens if I don’t have the required documents? If you don’t have the required documents for KYC verification, please contact customer service for assistance. They will guide you through alternative options or provide further instructions based on your specific situation.

Sportsbook

What are sports betting?

Sports betting involves placing bets on the outcome of various sports events. It is the process of predicting the results of sporting events and placing wagers based on the available betting options. MostPlay offers a variety of sports to choose from, including football, basketball, soccer, tennis, horse racing, golf, boxing, baseball, and many more.

  1. Can I bet on Sports Online? Yes, of course, you can bet on sports online.
  2. How to bet? To place a bet on a match, you need to follow these steps:

STEP 1: Go to the sports page on the platform.

STEP 2: Select the game type of your choice from the tabs on the left side of the page.

STEP 3: Click on the odd numbers that correspond to your selected result for that type of bet.

STEP 4: A box will appear on the left side of your screen with the details of your selection. Enter your bet amount in the box.

STEP 5: Check all the details before clicking the ‘Place bet’ button below the box.

Banking

  1. Which deposit methods do you accept? We accept the following deposit methods: Net Banking (IMPS/NEFT), PhonePe, PayTM. Additionally, you can also convert Marvel Privilege Loyalty Points into Play Credits.
  2. How do I deposit money? To make a deposit, follow these steps:
  • Log into your account.
  • Click on ‘Deposit’ from the drop-down arrow next to your username.
  • Select your preferred payment method. For Net Banking, please contact Customer Service.
  • Enter your deposit amount.
  • Enter your payment details.
  • Confirm your deposit.
  1. What currency do you accept? We accept INR (Indian Rupees), BDT (Bangladeshi Taka), PKR (Pakistani Rupees), and USD (United States Dollars).
  2. How can I withdraw money? To make a withdrawal, follow these steps:
  • Log into your account.
  • Click the ‘Withdraw’ drop-down arrow next to your username.
  • Click the ‘Add Bank Account’ button to register your bank account details for withdrawal.
  • Click the ‘Fill Withdrawal Form’ button and complete all the required information, then click on “Send”.
  1. How do I deposit via Net Banking? To deposit via Net Banking, follow these steps:
  • Log into your account.
  • Click “Deposit” on the drop-down arrow next to your username.
  • On the “Deposit” tab, click “Get Bank Details”.
  • Enter the deposit amount and click “Bank Details” to request bank deposit to the provided bank details.
  • Click on ‘Fill out deposit form’ to create your deposit request.
  • Fill in all required information and click “Deposit”.
  1. Is it safe to deposit and withdraw money? Yes, it is safe to deposit and withdraw money on MostPlay as we only use secure and certified payment methods.

Promotions

  1. Where can I see the available promotions and bonuses? You can find the available promotions and bonuses on the promotion page of the platform.
  2. Why has the activation of my promotional bonus blocked part of my money? When you activate a promotional bonus, your money will be locked in the specific product related to the promotion until the wagering requirements are met. You can view your current credits from your promotional wallet by logging into your account and clicking on “Wallet” under the drop-down arrow next to your username. The features available for viewing include Main Balance, Withdraw Balance, Promotion Balance, and Product Wallet.
  3. How do I cancel my active promotion? To cancel your active promotion, you can contact customer service and request cancellation.
  4. What are the wagering requirements? The wagering requirement is a multiplier that represents the number of times you must play through a bonus before you can withdraw your winnings. For example, if the wagering requirement is 10x and you have a bonus of $100, you would need to place bets totaling $1,000 before you can withdraw any winnings associated with that bonus.
  5. Do you offer a first deposit bonus? Yes, MostPlay offers a 100% first deposit bonus for new members. This means that if you make an initial deposit, MostPlay will match that amount with a bonus of equal value.
  6. Where can I view my casino game history? You can view your previous game history in the “Settings” section, which is usually located at the bottom corner of the game screen. This allows you to review your past gameplay, including bets placed, winnings, and other relevant details.
  7. How can I claim my bonus? To claim your bonus, follow these steps:
    • Go to the promotion page.
    • Click on the relevant promotion.
    • Click on “Join promotion”.
    • Enter the amount you want to deposit or wager to activate the promotion.